Return Policy
At shoesyellowbox.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our return policy below.
Returns & Exchanges
We accept returns and exchanges within 30 days of the delivery date. Items must be unworn, in their original condition, and with all tags attached.
How to Initiate a Return
- Visit shoesyellowbox.com and log into your account.
- Navigate to your order history and select the item(s) you wish to return.
- Follow the prompts to generate a return label.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. Original shipping fees are non-refundable.
Refunds
Once your return is received and inspected, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Final Sale Items
Certain items, including clearance and promotional products, are marked as final sale and cannot be returned or exchanged.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery for assistance.
Exchanges
We currently offer exchanges for size or color, subject to availability. If your desired item is out of stock, we’ll issue a refund instead.
For any questions regarding returns, please reach out to our customer service team.
This policy applies to purchases made online at shoesyellowbox.com.
Thank you for shopping with shoesyellowbox.com!